Change Manager Global IT Infrastructure (m/w)

Herzogenaurach

Arbeitszeit:
Vollzeit
Wochenstunden:
39
Beschäftigungsform:
Arbeitnehmerüberlassung
Beginn:
16.10.2017
Ausgeschrieben seit:
29.08.2017

Key Responsibilities

  • Manage the day to day operations
  • Support service availability and performance
  • Maintain and monitoring of service KPIs
  • Ensure that the agreed OLAs/SLAs are met
    Capacity management in cooperation with business
  • stakeholders
  • Manage escalations and communication during service interruptions
  • Regular service reviews with support partners/vendors and reporting to business IT in alignment with operations engineers
  • Support projects to enable successful delivery of project milestones
  • Support trainings / organize trainings for key stakeholders

Knowledge and Skills Required

  • College/University degree from an accredited institution with a master in Computer Science or Business/Marketing or equivalent experience
  • At least 3 years of progressive work experience in an operations role or a consulting position
  • Experience in managing external partners/vendors
  • Practical experience and mastery of MS-Office
  • Advanced presentation and communication skills
  • Have a passion for latest technologies
  • Strong verbal and written language skills in English

BERG Personalmanagement GmbH is looking forward to your application!

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